Little Rock Rolls Out Digital Services to Modernize City Hall

Little Rock is expanding online services that let residents pay bills, report potholes, and access public records from their phones, part of a broader push to modernize how the city serves the public.

Officials said the goal is to make routine interactions with city government faster and less frustrating, reducing the need to visit an office or wait on hold. A new app and website let residents track service requests and receive updates as issues are resolved.

City leaders framed the effort as both a convenience and a cost-saver, freeing staff from paperwork to focus on more complex work. They also pointed to data collected through the system as a way to spot problems, such as recurring drainage issues, earlier.

Digital-equity advocates urged the city to keep phone and in-person options for residents without internet access or comfort with technology. Officials said they would maintain those channels, describing the digital tools as an addition rather than a replacement.